FAQ
What photo do I need for my Pet Pawtrait?
Please ensure that your pet is FRONT FACING, your pet(s) are LOOKING AT THE CAMERA and your photo is IN FOCUS. The photos don't need to be professional, you can take the photo(s) from your phone.
Try not to obscure part of your pet behind furniture, blankets or clothing as this will result in parts of your pet pawtrait lacking detail.
There is an example on the form ahead of purchase.
Don't worry if for any reason we can't use your photograph(s) we'll email you and you can send us a different one :)
Pawtrait Lead Times
All of our Pet Pawtraits are illustrated by hand with love and attention to detail by our Lead Designer, Heidi (Teddy's Mum).
Whilst we would like to get everyones order completed the same working day, the reality is that Pet Pawtrait illustrations can take several hours to complete. With only Heidi drawing, completing everyone's the same day or week, is impossible.
As a thank you for you patience waiting, we're offering up to £40 off the cost of the pawtrait for you. As our new business grows we will eventually be able to employ other people to help create the pawtrait, reducing lead times. But, then the discount of £40 won't be available. Purchase now at this incredible price whilst you can.
We aim to complete all Pet Pawtraits within 20-30 working days, or we can do a VERY LIMITED number within 24 hours. Please ensure that you've selected our expedited service if you require this fast turnaround.
If you would like an illustration but can't wait for us to create a bespoke commission especially for you, you can purchase one of our limited edition prints here
Ceramics Lead Times
Ceramics pieces are individually designed by hand with love and attention to detail by our Lead Designer, Heidi (Teddy's Mum). We can't just submit your Pet Pawtrait to the factory, we have to design the digital transfers to fit to your choice of ceramics. This process can take several hours.
We then submit the transfer design to the factory which gets printed and coated. Once the transfers are ready one of their decorators will decorate your bespoke pieces, before then going through the firing process. Your ceramics are then checked and delivered to Teddy Brighton for approval and packaging.
As a very small business we do not get priority at the factory and our pieces are completed between their huge orders when their decorators have time. Again, as our business grows these lead times can be negotiated. We have reduced the cost of our ceramics significantly as a thank you for your patience.
At present lead times from approval of your pet pawtrait are approximately 3 weeks but can take longer depending on factory availability. We think this wait is a very small price to pay for your very own bespoke pieces.
Contact Us
0844 357 3279
sales@teddybrighton.co.uk
Calls to 0844 numbers cost 7p per minute plus your phone company’s access charge. This is a call routing / call connection service provided by Liquid11, PO BOX 236, Lowestoft. Please ensure you have the bill payers permission.
BY POST
Teddy Brighton Ltd.
Suite 23415
Chynoweth House
Trevissome Park
Truro
TR4 8UN
sales@teddybrighton.co.uk
Calls to 0844 numbers cost 7p per minute plus your phone company’s access charge. This is a call routing / call connection service provided by Liquid11, PO BOX 236, Lowestoft. Please ensure you have the bill payers permission.
BY POST
Teddy Brighton Ltd.
Suite 23415
Chynoweth House
Trevissome Park
Truro
TR4 8UN